{ "id": 12, "date": "2026-05-04T16:11:44", "date_gmt": "2026-05-04T14:11:44", "guid": { "rendered": "https:\/\/ayastoreonline.com\/?page_id=12" }, "modified": "2026-05-04T16:12:41", "modified_gmt": "2026-05-04T14:12:41", "slug": "refund_returns", "status": "publish", "type": "page", "link": "https:\/\/ayastoreonline.com\/en\/refund_returns\/", "title": { "rendered": "Refund and Returns Policy" }, "content": { "rendered": "
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Overview<\/h3>\n

At Aya Store<\/strong>, we want you to receive your order in perfect condition. Please review our refund and returns policy carefully before placing your order.<\/p>\n

Inspection Upon Delivery<\/h3>\n

Customers have the right to open and inspect the package while the courier is present<\/strong>.<\/p>\n

Please check that the product is:<\/p>\n

    \n
  • In good condition<\/li>\n
  • Not damaged or broken<\/li>\n
  • Matching the item you ordered<\/li>\n<\/ul>\n

    If the product is damaged, incorrect, or not as described, you may refuse the order immediately<\/strong> and pay only the shipping fee to the courier.<\/p>\n

    Returns After Delivery<\/h3>\n

    Once the courier leaves, the order is considered accepted by the customer.<\/p>\n

    Returns after delivery are only accepted in cases of clear manufacturing defects<\/strong>, within the legally allowed period.<\/p>\n

    To be eligible for a return, the item must be:<\/p>\n

      \n
    • Unused<\/li>\n
    • In its original condition<\/li>\n
    • In its original packaging<\/li>\n
    • Accompanied by proof of purchase<\/li>\n<\/ul>\n

      Non-Returnable Items<\/h3>\n

      We do not accept returns for:<\/p>\n

        \n
      • Used items<\/li>\n
      • Items damaged due to misuse<\/li>\n
      • Items missing parts or original packaging<\/li>\n
      • Custom or special-order products, unless defective<\/li>\n
      • Items refused after the inspection opportunity has passed<\/li>\n<\/ul>\n

        Deposits<\/h3>\n

        Some orders may require a deposit, especially:<\/p>\n

          \n
        • High-value orders<\/li>\n
        • Special or custom orders<\/li>\n
        • Deliveries to remote areas<\/li>\n<\/ul>\n

          The deposit is deducted from the total invoice amount upon delivery.<\/p>\n

          If the customer cancels the order after shipping, shipping fees will be deducted from the deposit, and any remaining amount will be refunded.<\/p>\n

          Refunds<\/h3>\n

          Once the returned item is received and inspected, we will notify you whether your refund has been approved or rejected.<\/p>\n

          If approved, the refund will be processed through the original payment method or another agreed method within a reasonable processing time.<\/p>\n

          Exchanges<\/h3>\n

          We only replace items if they are defective, damaged, or incorrectly delivered.<\/p>\n

          Please contact us before returning or exchanging any item.<\/p>\n

          Shipping Returns<\/h3>\n

          Customers are responsible for return shipping costs unless the return is due to an error from Aya Store<\/strong> or a confirmed manufacturing defect.<\/p>\n

          Shipping fees are non-refundable.<\/p>\n

          Need Help?<\/h3>\n

          For refund or return questions, please contact us at:<\/p>\n

          {email address}<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

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